Our supply partners will ship products within 48 hours of receiving any order at which point you will receive a confirmation email to notify of this.

WHEN WILL I RECEIVE MY ITEM(S)?

This can vary but unless otherwise stated you can expect the following delivery schedule;

  • USA, UK, Australia - 12-20 business days
  • Everywhere Else - 15-35 business days

Remember to keep in mind business days do not include weekends***

I RECEIVED A TRACKING NUMBER WITH MY ORDER CONFIRMATION EMAIL, BUT THE STATUS IS NOT AVAILABLE. WHY?

Don't panic; shipping information usually takes 3-4 (sometimes longer) to appear after an order is made. If you are still unsure and want further clarification though, feel free to contact us.

WHERE ARE MY ITEMS COMING FROM?

Our warehouses and suppliers are located predominantly in China and the USA. Depending on what quantities are available for a certain product at our fulfillment facilities will determine where an order comes from. Quality variance between our suppliers is 0% as each supply a verified quality product. 

DO YOU HAVE A QUALITY GUARANTEE? 

Yes. Castleswag collaborates with only the most reputable and qualified merchants available who guarantee customer satisfaction via the highest quality industry standards and procedures of manufacture. 

CAN I RETURN MY PRODUCT, IF I AM NOT SATISFIED?

Yes absolutely. Castleswag offers a 100% risk-free shopping experience. This means if in the unlikely event you are not satisfied with something. Just contact us within 45 days to organize a return and refund.

HOW DO I SET UP A RETURN?

Merely contact us via our Facebook Messenger service or Contact Us page; explaining a few more details on the reason for the return. Then we'll work with you to do everything we can to rectify the situation.

Please understand that for any returns made; the shipping cost to send the product back will come at a cost to the customer.***

HOW SECURE IS MY PERSONAL INFORMATION?

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored on our records.
HAVE ANOTHER QUESTION?
Don't wait to reach out to us via our socials or contact page! We're a pretty small team here (very small in fact lol) so we're always jumping at the opportunity to chat with our customers and community!